Branch Growth Leader: Strategy, Coaching & Customer Impact

Hong Leong Bank; Kajang; On-site; MYR 120,000 - 160,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a Branch Manager to lead a busy branch, drive sales, and deliver exceptional customer service while managing risk and regulatory compliance. You will coach staff, set directions, and build strong relationships with customers, partners, and staff.

The role requires a track record of leadership, strategic planning, and a customer-focused approach to achieve branch targets and maintain high service standards.

Qualifications

• Minimum 5 years in related roles such as Branch Customer Service or Wealth Management.
• Strong people management and leadership skills to guide a team to achieve sales targets.
• Good interpersonal, communication, organisational and planning skills.
• Think-Act-Own attitude to deliver planned and unplanned deliverables.

Responsibilities

• Drive impact and influence through networking and strategic planning to grow customer base and business opportunities.
• Lead and coach staff to improve competencies and achieve sales targets and service standards.
• Maintain customer satisfaction, monitor operations for compliance and risk management, and ensure branch audit readiness.
• Ensure branch presents a professional image and maintains product knowledge across consumer offerings.

Skills

Networking

Strategic planning

People management

Leadership

Job description

Hong Leong Bank in Malaysia is seeking a Branch Manager to lead a busy branch, drive sales, and deliver exceptional customer service while managing risk and regulatory compliance. You will coach staff, set directions, and build strong relationships with customers, partners, and staff.

The role requires a track record of leadership, strategic planning, and a customer-focused approach to achieve branch targets and maintain high service standards.