Branch Growth & Compliance Leader

AFFIN Group; Selangor; On-site; MYR 7,800 - 14,000; Full time

Job summary

AFFINBANK is seeking a Branch Manager to lead and oversee all branch operations in Malaysia. You will manage sales targets, staff performance, customer service, and regulatory compliance to ensure peak performance and profitability.

The role requires strong leadership, governance, and people management skills, with a focus on delivering excellent customer experiences and maintaining branch standards. You will report to the Head Office and drive continuous improvement in branch activities.

Qualifications

• Experience leading branch teams and achieving targets.
• Strong knowledge of banking operations and regulatory requirements.
• Proven ability to coach staff and manage KPIs.
• Excellent customer service and communication skills.

Responsibilities

• Drive and achieve overall Branch Sales Target and revenue goals.
• Ensure compliance with BN Guidelines and regulatory requirements.
• Oversee daily branch operations and staff duties.
• Coordinate audits and resolve findings within deadlines.
• Ensure high-quality customer service and SLA adherence.

Skills

Leadership

Branch operations

Sales targets

Customer service

Job description

AFFINBANK is seeking a Branch Manager to lead and oversee all branch operations in Malaysia. You will manage sales targets, staff performance, customer service, and regulatory compliance to ensure peak performance and profitability.

The role requires strong leadership, governance, and people management skills, with a focus on delivering excellent customer experiences and maintaining branch standards. You will report to the Head Office and drive continuous improvement in branch activities.