Branch Banking Lead: Service & Cross-Sell

Hong Leong Bank; Malaysia; On-site; MYR 42,000 - 64,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a Sales & Service professional to engage walk-in customers for transactions and follow up with need-based discussions to cross-sell products. You will contribute to CSAT scores and support branch operations while adhering to SOPs.

Role requires customer interaction, cash handling and transaction processing experience, with a focus on CASA/FD growth and product cross-selling. Closer collaboration with team members is essential.

Qualifications

• Degree/Diploma holder in a relevant field.
• Related working experience in a financial institution.
• Customer interaction, cash handling, transaction processing and sales experience.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT scores.
• Carry targets for CASA and FD growth and cross-selling of products.
• Learn and use I-Pads/devices for customer service and cross-selling.
• Perform Meeter-Greeter/Navigator duties on a rotational basis.
• Support branch operations and ensure compliance with SOPs.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Cross-selling

Education

Degree/Diploma Holder

Job description

Hong Leong Bank in Malaysia is seeking a Sales & Service professional to engage walk-in customers for transactions and follow up with need-based discussions to cross-sell products. You will contribute to CSAT scores and support branch operations while adhering to SOPs.

Role requires customer interaction, cash handling and transaction processing experience, with a focus on CASA/FD growth and product cross-selling. Closer collaboration with team members is essential.