Front Desk Reception (B Hotel Kuala Lumpur)

B Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 22,000 - 31,000; Full time

Job summary

B Hotel Kuala Lumpur is seeking a front desk receptionist to warmly welcome guests, manage check-ins, reservations and inquiries, and handle payments. The role requires a genuine care for hotel operations and guest experience in a boutique setting.

Ideal candidates have diploma or degree credentials and prior hotel reception or guest services experience, with ability to coordinate with maintenance and housekeeping to ensure a smooth operation and a pleasant stay.

Qualifications

• Diploma or degree in a relevant industry.
• Genuine care for hotel operation and guest experience.
• Experience in hotel reception or guest services.

Responsibilities

• Warmly welcome guests, handle check-ins, reservations, inquiries, and payments.
• Maintain lobby cleanliness and address guest complaints.
• Complete operational tasks as assigned by management.
• Coordinate with maintenance and housekeeping to ensure smooth operations.

Skills

Customer service

Front desk

Hospitality

Education

Diploma/degree in a relevant field

Tools

Hotel management system

Job description

B Hotel Kuala Lumpur, located in the heart of China Town Kuala Lumpur, is a newly established hotel company backed by a prominent corporation. B Hotel Kuala Lumpur marks our inaugural venture, setting the standard as a Designer Boutique Hotel, pioneering this category in the region. Our overarching vision is to establish a distinguished hotel chain within this unique niche.

Qualifications & experience

Looking for responsible recent graduate or experienced boutique hotel professional. Genuinely cares about hotel operation and put in effort to keep hotel operation smooth.

Have relevant experiences in hotel reception or customer servicing, such as in homestay or any other accommodation business.

Diploma or degree especially in a relevant industry or field.

Tasks & responsibilities

Warmly welcomes guests, manages check-ins, handles reservations and inquiries, addresses complaints, processes payments, and keeps the lobby tidy. They represent the hotel's hospitality, ensuring guests have a pleasant stay.

Complete operational tasks assigned by management team.

Master our inhouse hotel management system and always ensure all figures are tally at the end of shift.

Communicate with on-site maintenance and housekeeping team to keep the operation running.

What can I earn as a Front Desk Receptionist