Bilingual Tech Support — China Market (Mandarin/English)

DXC Technology; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company in Malaysia is looking for a customer support representative to diagnose and resolve customer issues effectively. Candidates should be proficient in both Mandarin and English and have experience in a fast-paced environment. Responsibilities include managing customer calls, logging issues in the Call Handling Database, and working to achieve team goals. The ideal candidate will possess strong analytical skills and the ability to prioritize tasks under pressure, ensuring adherence to company policies and procedures.

Qualifications

• Previous experience in fast-paced, high-pressure role.
• Technical aptitude and understanding of hardware/software.
• Experience in a technical support/customer service environment.

Responsibilities

• Log/validate all contacts in Call Handling Database.
• Manage all calls logged and provide updates to customers.
• Resolve customer problems using relevant tools and systems.

Skills

Excellent communication skills in Mandarin and English

Customer focus

Analytical and diagnostic skills

Ability to work under pressure

Job description

A leading IT services company in Malaysia is looking for a customer support representative to diagnose and resolve customer issues effectively. Candidates should be proficient in both Mandarin and English and have experience in a fast-paced environment. Responsibilities include managing customer calls, logging issues in the Call Handling Database, and working to achieve team goals. The ideal candidate will possess strong analytical skills and the ability to prioritize tasks under pressure, ensuring adherence to company policies and procedures.