In-Office Customer Service Specialist – Sungai Petani

Summitnext; Sungai Petani; On-site; MYR 17,264 - 20,679; Full time

Benefits offered by this job

EPF, SOCSO

Annual Leave

Maternity Leave

Parental Leave

Birthday Leave

Professional development and training

Opportunities for career growth

Job summary

A technology solutions provider in Sungai Petani is looking for Customer Service Specialists to deliver exceptional service and support to clients. Responsibilities include handling inquiries, resolving complaints, and collaborating with the team to meet service goals. A minimum diploma is required, alongside good communication skills in English and Malay. The role offers a basic salary of RM1,700 per month, performance incentives, and various employee benefits, while requiring a positive and customer-oriented mindset.

Qualifications

• Minimum Diploma qualification and above.
• Good communication skills in English and Malay (written and verbal).
• Prior customer service or BPO experience is an added advantage.

Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Assist in resolving customer complaints in a timely and professional manner.

Skills

Good communication skills in English and Malay

Strong interpersonal skills

Basic computer skills

Customer-first mindset

Education

Diploma qualification

Job description

A technology solutions provider in Sungai Petani is looking for Customer Service Specialists to deliver exceptional service and support to clients. Responsibilities include handling inquiries, resolving complaints, and collaborating with the team to meet service goals. A minimum diploma is required, alongside good communication skills in English and Malay. The role offers a basic salary of RM1,700 per month, performance incentives, and various employee benefits, while requiring a positive and customer-oriented mindset.