Bilingual Customer Support Executive (English/Chinese)

Xevera Careers

Malaisie

Sur place

MYR 39 000 - 61 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Health and life insurance for employee

21 days annual leave

Training and certifications

Education allowance for children

Résumé du poste

Xevera Careers is seeking a Customer Support specialist to provide service and issue resolution for existing clients across live chat, phone, and email. You will navigate multiple systems while ensuring accuracy and a positive company image.

The role involves escalating complex issues via Salesforce or Jira, updating clients on status, verifying documents, and preparing reports with careful detail. A Bachelor's degree and bilingual English/Chinese communication are preferred.

Qualifications

Bachelor’s degree in business administration or related field.
Good communication skills in English and native Chinese.
Strong client-facing and communication abilities.
Troubleshooting and multitasking skills.
Customer service orientation.
Self-motivated and reliable.

Responsabilités

Process client requests and solve issues via live chat, phone, and email while navigating multiple programs with accuracy.
Escalate issues to the appropriate specialist via Salesforce or Jira.
Update clients on their request status.
Verify documents submitted by clients within specific regions.
Prepare and interpret reports with detail and accuracy.
Attend company seminars to understand business functions and meet assessment targets.
Achieve quarterly KPI targets set by the CS manager.
Perform other ad hoc tasks as assigned by the manager.