Customer Support Executive - China (中文客服)

Xevera Careers; Malaysia; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Health and life insurance for employee

21 days annual leave

Training and certifications

Education allowance for children

Job summary

Xevera Careers is seeking a Customer Support specialist to provide service and issue resolution for existing clients across live chat, phone, and email. You will navigate multiple systems while ensuring accuracy and a positive company image.

The role involves escalating complex issues via Salesforce or Jira, updating clients on status, verifying documents, and preparing reports with careful detail. A Bachelor's degree and bilingual English/Chinese communication are preferred.

Qualifications

• Bachelor’s degree in business administration or related field.
• Good communication skills in English and native Chinese.
• Strong client-facing and communication abilities.
• Troubleshooting and multitasking skills.
• Customer service orientation.
• Self-motivated and reliable.

Responsibilities

• Process client requests and solve issues via live chat, phone, and email while navigating multiple programs with accuracy.
• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on their request status.
• Verify documents submitted by clients within specific regions.
• Prepare and interpret reports with detail and accuracy.
• Attend company seminars to understand business functions and meet assessment targets.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks as assigned by the manager.

Skills

English

Chinese (Mandarin)

Customer service

Communication

Troubleshooting

Multitasking

Education

Bachelor’s degree in business administration or related field

Tools

Salesforce

Jira

Job description

Your role at Xevera:

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

You will:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit :

• Good communication skills in English, and native Chinese speaking
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelor’s degree in business administration or related field
• Self-motivated and highly reliable

What we offer along the way :

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

1. Interview with the Talent Acquisition team (up to 40 minutes)
2. English test (up to 30 minutes)
3. Written assessment (1 day)
4. Interview with the trainer (15 minutes)
5. Final interview (1 hour)

For Customer Support roles, growth is not just a promise - it’s a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.

Watch here how a career in Customer Support at Exness can evolve.