Bilingual Customer Support Specialist (EN/Mandarin)

Private Advertiser; Kuala Lumpur; Sur place; MYR 28 000 - 50 000; Plein temps

Résumé du poste

Private Advertiser is seeking a Customer Service Representative to provide professional support to our international clients. You will handle inquiries via live chat and email, ensuring issues are resolved within the company SLA.

Role requires English and Mandarin fluency with strong problem-solving and data-entry skills. You will collaborate with Operations, Payment, Compliance, and other teams to deliver timely resolutions.

Qualifications

• Proven ability to handle customer inquiries via live chat and email.
• Adhere to SLA and resolve issues promptly.
• Experience with CRM systems.
• Collaborate with cross-functional teams.
• Fluent in English and Mandarin.

Responsabilités

• Provide timely, professional support to international clients.
• Handle inquiries about accounts, deposits/withdrawals, platform usage.
• Follow up on cases until resolution.
• Escalate complex issues to internal teams when needed.
• Maintain accurate CRM records.
• Identify common issues and suggest improvements.
• Adhere to company policies and compliance requirements.

Connaissances

English

Mandarin

Customer service

Problem solving

Multitasking

Attention to detail

CRM usage

Outils

CRM systems

Description du poste

Private Advertiser is seeking a Customer Service Representative to provide professional support to our international clients. You will handle inquiries via live chat and email, ensuring issues are resolved within the company SLA.

Role requires English and Mandarin fluency with strong problem-solving and data-entry skills. You will collaborate with Operations, Payment, Compliance, and other teams to deliver timely resolutions.