Mandarin-Speaking Support Specialist for Customer Success

Cross Border Talents; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Language allowance

Monthly performance incentives

Paid annual leave

Medical coverage

Structured onboarding

Career development

Multilingual environment

Global exposure

Job summary

Cross Border Talents is hiring a Customer Success Specialist to respond to inquiries via phone and email, guiding customers through online orders and ensuring data privacy. The role emphasizes professionalism, empathy, and a proactive approach to resolving issues.

The ideal candidate has a bachelor’s degree or diploma and strong English skills, with at least six months in customer support. Fresh graduates may apply; call centre experience is a plus.

Qualifications

• Bachelor’s degree or diploma in any discipline with strong English.
• Proven customer service skills and ability to handle inquiries professionally.
• Experience in a call centre is an asset but not required.

Responsibilities

• Respond to customer requests via phone and email channels.
• Assist customers to place online orders and provide timely support.
• Protect customer data and payments by following privacy practices.
• Monitor issues and escalate where needed to improve service quality.
• Collaborate with team to enhance customer support processes.
• Adhere to company and client policies and KPIs.

Skills

Customer service orientation

Active listening

Communication skills

Problem solving

Emotional intelligence

Analytical skills

Teamwork

Education

Bachelor’s Degree or Diploma

Tools

MS Office

Job description

Cross Border Talents is hiring a Customer Success Specialist to respond to inquiries via phone and email, guiding customers through online orders and ensuring data privacy. The role emphasizes professionalism, empathy, and a proactive approach to resolving issues.

The ideal candidate has a bachelor’s degree or diploma and strong English skills, with at least six months in customer support. Fresh graduates may apply; call centre experience is a plus.