Remote Crypto Support - Bilingual EN/CN

SupportYourApp; George Town; Remote; MYR 74,000 - 98,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Inclusive environment

USD compensation

Referral bonuses

Intensive training

Work-life balance

Growth opportunities

Job summary

SupportYourApp is hiring a Customer Support Consultant to provide expert support in chats and emails from a home office in Malaysia. You will build strong customer relationships, meet KPIs, and stay current with technology while handling sensitive data securely.

Requirements include native Chinese and English at B2 level, 6+ months in customer support, and experience with CRM tools such as Salesforce or Zendesk. Remote, international environment with USD compensation and training.

Qualifications

• Native Chinese and English upper-intermediate (B2 level).
• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional crypto experience.
• Analytical and research skills.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs and maintain service quality.
• Stay up-to-date with cutting-edge technology and products.
• Handle sensitive information securely and responsibly.

Skills

Chinese (native)

English (B2)

Customer support

CRM experience

Live chat

Email support

Crypto knowledge

Analytical skills

Tools

CRM systems

Salesforce

Zendesk

Job description

SupportYourApp is hiring a Customer Support Consultant to provide expert support in chats and emails from a home office in Malaysia. You will build strong customer relationships, meet KPIs, and stay current with technology while handling sensitive data securely.

Requirements include native Chinese and English at B2 level, 6+ months in customer support, and experience with CRM tools such as Salesforce or Zendesk. Remote, international environment with USD compensation and training.