Remote Multilingual Customer Support Consultant

SupportYourApp; Petaling Jaya; Remote; MYR 123.000 - 245.000; Vollzeit

Benefits dieser Stelle

Flexible schedule

Fully remote

Inclusive international environment

Compensation in USD

Referral bonuses

Paid intensive training and probation

Work-life balance

Zusammenfassung

SupportYourApp is seeking a Customer Support Consultant to join a multicultural, multilingual team and thrive in a remote, home-office setup. You will help customers via chats and emails, build lasting relationships, and ensure high KPI performance while staying current with technology.

Ideal candidates bring Chinese and English (B2) proficiency, at least 6 months in customer support, crypto exposure, and strong analytical skills. CRM tools like Salesforce/Zendesk are a plus.

Qualifikationen

• Native Chinese and English upper intermediate (B2).
• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.
• Analytical and research skills.
• Positive and responsible attitude.

Aufgaben

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay up-to-date with cutting-edge technology.
• Handle sensitive information securely.
• Share happiness practices with customers and colleagues.
• Maintain knowledge of client products and services.
• Collaborate with developers and other IT teams.

Kenntnisse

Bilingual English-Chinese

Analytical skills

Research skills

Customer-centric

Tools

CRM (Salesforce)

Zendesk

Jobbeschreibung

SupportYourApp is seeking a Customer Support Consultant to join a multicultural, multilingual team and thrive in a remote, home-office setup. You will help customers via chats and emails, build lasting relationships, and ensure high KPI performance while staying current with technology.

Ideal candidates bring Chinese and English (B2) proficiency, at least 6 months in customer support, crypto exposure, and strong analytical skills. CRM tools like Salesforce/Zendesk are a plus.