Remote Bilingual Tech Support Consultant (EN/中文)

SupportYourApp; Seberang Perai; À distance; MYR 102 000 - 172 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Fully remote work

Inclusive international environment

USD compensation

Referral bonuses

Training & probation

Work-life balance

Résumé du poste

SupportYourApp is seeking a Customer Support Consultant to join the remote team, delivering high-quality support in Chinese and English and helping customers worldwide. You will handle chats and emails, build relationships, and strive to meet KPIs.

The role offers a fully remote setup with a flexible schedule, an inclusive international environment, USD compensation, paid intensive training, and opportunities for long-term growth.

Qualifications

• Native Chinese and English (B2 level) required.
• At least 6 months in a customer support role.
• Experience with live chats and emails.
• Personal or professional crypto experience helpful.
• Analytical and research skills; positive attitude.
• Own a laptop and stable internet connection.

Responsabilités

• Provide exceptional customer support via chats and emails.
• Build positive, long-lasting customer relationships.
• Meet team KPIs and maintain up-to-date product knowledge.
• Securely handle customers' sensitive information.
• Collaborate with developers and other departments.

Connaissances

Bilingual CN/EN

Chat & Email support

Crypto experience

Outils

Salesforce

Zendesk

Description du poste

SupportYourApp is seeking a Customer Support Consultant to join the remote team, delivering high-quality support in Chinese and English and helping customers worldwide. You will handle chats and emails, build relationships, and strive to meet KPIs.

The role offers a fully remote setup with a flexible schedule, an inclusive international environment, USD compensation, paid intensive training, and opportunities for long-term growth.