Bilingual Customer Support Executive (EN/ZH) | Remote

Exness; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Health and life insurance for employees and families

21 days of annual leave

Meal and transportation allowance

Education allowance for children's fees

Allowance for sports club memberships

Holiday flight tickets and accommodation coverage

Professional training and certifications

Soft skills development and free English courses

Job summary

Exness is seeking a client support specialist to deliver excellent service and resolve issues for our existing clients. You will interact with clients through live chat, phone calls, and emails, ensuring accurate processing of their requests.

The ideal candidate will possess strong communication skills in English and native proficiency in Chinese, along with a Bachelor's degree in business administration. This position offers a range of benefits, including competitive compensation, health insurance, and generous time off.

Qualifications

• Good communication skills in English and native Chinese speaking.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking abilities.
• Customer service orientation is essential.

Responsibilities

• Process client requests and solve issues via live chat, phone call, and email.
• Escalate issues to the appropriate specialist using Salesforce or Jira.
• Update clients on their request status.
• Verify documents submitted by clients within specific regions.
• Prepare and interpret reports and documentation as required.
• Attend company seminars and meet the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

Skills

Good communication skills in English

Native Chinese speaking

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Customer service orientation

Education

Bachelor’s degree in business administration or related field

Job description

Exness is seeking a client support specialist to deliver excellent service and resolve issues for our existing clients. You will interact with clients through live chat, phone calls, and emails, ensuring accurate processing of their requests.

The ideal candidate will possess strong communication skills in English and native proficiency in Chinese, along with a Bachelor's degree in business administration. This position offers a range of benefits, including competitive compensation, health insurance, and generous time off.