Junior Client Support Specialist

Orbitlabs Pte Ltd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Orbitlabs Pte Ltd is seeking a Customer Support Specialist in Kuala Lumpur to respond to live chats and emails with a friendly, professional approach while identifying customer needs and providing accurate solutions. You will also perform KYC reviews during onboarding and collaborate with Support and Sales to ensure a smooth experience.

The role requires at least 2 years of relevant experience, fluent English and Mandarin, strong communication, attention to detail, adaptability, and the ability

Qualifications

• At least 2 years of relevant experience.
• Professional and customer-focused with a positive client mindset.
• Ability to multitask, set priorities, and meet deadlines in a fast-paced environment.
• Meticulous, accurate, responsible and customer-oriented.
• Open, positive and enthusiastic personality with adaptability to change.
• Fluent in English and Mandarin Chinese with strong written and verbal skills.

Responsibilities

• Respond to incoming live chats and emails in a friendly, professional, and efficient manner.
• Identify customer questions, concerns and needs for diverse clients globally.
• Provide accurate answers and innovative solutions to inquiries.
• Address complaints with a compassionate and patient demeanor.
• Redirect customers to appropriate departments for seamless experience.
• Perform KYC and due diligence reviews during onboarding to ensure compliance.
• Review and validate customer profiles and follow up to resolve deficiencies.
• Collaborate with Support, Sales and other departments to ensure overall satisfaction.
• Follow company procedures, policies and guidelines to maintain smooth operations.

Skills

Customer focus

Bilingual: English/Mandarin

Multitasking

Attention to detail

Strong communication

Problem solving

Job description

Respond to incoming live chats and emails with a friendly, professional, and efficient approach.

Identify the questions, concerns and overall needs of our diverse customers around the world.

Provide accurate answers and innovative solutions to meet our customers' inquiries.

Address customer complaints with a compassionate and patient demeanor.

Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.

Perform KYC and due diligence reviews on new customer account openings to ensure regulatory and policy compliance.

Review and validate customer profiles, following up with clients to resolve deficiencies and complete onboarding requirements efficiently.

Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.

Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.

About you

At least 2 years of relevant experience.

Professional and customer-focused, with a strong commitment to delivering a positive client experience.

The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.

Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.

An open, positive and enthusiastic personality.

Adaptability to change with a high tolerance for handling stressful situations.

Fluent in English and Mandarin Chinese, with strong written and verbal communication skills in both languages, to support the regions covered by the role and facilitate effective internal communication with Mandarin-speaking teams and stakeholders.

Comfortable working on a rotational shift schedule, including night shifts and weekends.

What can I earn as a Customer Support Specialist