Customer Service Representative

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

EPF

SOCSO

Job summary

SummitNext Technologies Sdn. Bhd. in Kuala Lumpur invites applications for a full-time Customer Service Representative (English & Malay, in-office).

You will support AI model training through annotation and customer interactions, helping improve coverage and satisfaction. You will analyze logs, monitor KPIs, prepare reports, and maintain the knowledge base for chatbots and the customer service center. The role requires a diploma or higher, good English and Malay, and a team-oriented,

Qualifications

• Diploma and above in any field, SPM graduates welcome.
• Minimum 6 months in call center customer service / AI / chatbot training preferred.
• Excellent communication in English and Malay (written, verbal, listening).

Responsibilities

• Support AI model training through annotation and customer interaction insights.
• Analyze logs and user feedback to improve coverage and resolution rates.
• Recommend and monitor KPIs for customer service processes and AI-powered products.
• Prepare detailed reports and provide actionable insights based on analysis.
• Review, update and maintain the knowledge base for chatbots and the customer service center.
• Perform other ad hoc tasks as assigned by management.

Skills

English & Malay

Customer service mindset

Education

Diploma and above

SPM welcome

Tools

Microsoft Office Suite

Job description

About the job Customer Service Representative

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are seeking talented individuals to join our team as Customer Service Representatives, playing a crucial role in maintaining the integrity of our E-commerce platform while delivering high-quality customer support and operational excellence.

Position

Customer Service Representative (English & Malay, Work in Office)

Job Description

Support AI model training through annotation and customer interaction insights.

Analyze logs and user feedback using data-driven methodologies to improve coverage, resolution rates, and overall customer satisfaction.

Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.

Prepare detailed reports and provide actionable insights based on analysis findings.

Review, update, and maintain the knowledge base for chatbots and the customer service center.

Perform other ad hoc tasks as assigned by management.

Job Requirements

Educational Background: Diploma and above in any field. SPM graduates are also welcome to apply.

Experience: Minimum 6 months of experience in call center customer service / AI / chatbot training is preferred. Candidates without relevant experience but with a strong willingness to learn are encouraged to apply.

Language Skills: Excellent communication skills in English and Malay (written, verbal, and listening).

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis.

Customer-oriented mindset with good interpersonal skills; willing to learn and a team player.

Ability to work in a fast-paced environment and perform under pressure.

Strong attention to detail to ensure accuracy and compliance with platform governance standards.

Job Type

Full-time, rotational shift, 5 days a week

• EPF, SOCSO