Bilingual Customer Service Associate - Greater China

Zeal Group; Kuala Lumpur; In loco; MYR 33.480 - 50.220; Tempo pieno

Vantaggi offerti da questo lavoro

Life Insurance

Medical Coverage

Descrizione del lavoro

A leading service provider in Kuala Lumpur seeks a Customer Service Associate to support clients with products and services. The ideal candidate will have a Diploma or Degree, 2-3 years of relevant experience, and fluency in Mandarin and English. Responsibilities include providing timely responses to customer enquiries, adhering to SOPs, and managing customer expectations. The role requires working in shifts and the company offers benefits such as life insurance and medical coverage.

Competenze

• 2-3 years of relevant customer service or contact centre experience.
• Experience in the FX/Finance industry is an advantage.
• Willingness to work in shifts.

Mansioni

• Provide timely and accurate responses to all customer enquiries via online chats, emails, and calls.
• Work according to key performance metrics and support the team.
• Identify and escalate issues requiring resolution.

Conoscenze

Fluency in Mandarin

Fluency in English

Problem-solving

Multi-tasking

Proactive communication

Formazione

Diploma or Degree

Descrizione del lavoro

A leading service provider in Kuala Lumpur seeks a Customer Service Associate to support clients with products and services. The ideal candidate will have a Diploma or Degree, 2-3 years of relevant experience, and fluency in Mandarin and English. Responsibilities include providing timely responses to customer enquiries, adhering to SOPs, and managing customer expectations. The role requires working in shifts and the company offers benefits such as life insurance and medical coverage.