Bilingual Customer Relations Executive – Support & Upsell

Hong Leong Bank; Malaysia; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF/SOCSO contributions

Leave entitlements

Medical benefits

Shift allowance

Job summary

Hong Leong Bank in Malaysia is seeking a customer service representative to handle inbound calls, answer queries and provide suitable solutions. You will cross-sell products, log interactions per SOP and escalate unresolved issues to supervisors to ensure quick resolutions.

Fresh graduates and Diploma/SPM holders are welcome. Proficiency in English and Malay is required; Mandarin is an advantage. Work on shifts in PJ City / OUG / Kelana Jaya with training and allowances provided.

Qualifications

• Malaysian citizen
• Fresh graduates welcome
• Diploma or SPM holders welcomed
• Good communication in English and Malay; Mandarin an advantage
• Patient, confident, active listening, problem solving, detail-oriented
• Able to manage multiple customer interactions
• Basic PC knowledge; adapt to new software
• Shift-work available on weekdays, weekends and public holidays (allowance)
• Willing to work in PJ City / OUG / Kelana Jaya

Responsibilities

• Attend inbound calls and respond to customer queries professionally
• Provide appropriate solutions and alternatives
• Cross-sell and up-sell suitable products/services
• Keep records per SOP; escalate unresolved matters to Team/Service Manager
• Aim to achieve individual targets while maintaining quality and compliance
• Strive to meet productivity and KRA targets

Skills

Communication skills

English & Malay

Mandarin advantage

Active listening

Problem solving

Multitasking

Education

Diploma

SPM

Job description

Hong Leong Bank in Malaysia is seeking a customer service representative to handle inbound calls, answer queries and provide suitable solutions. You will cross-sell products, log interactions per SOP and escalate unresolved issues to supervisors to ensure quick resolutions.

Fresh graduates and Diploma/SPM holders are welcome. Proficiency in English and Malay is required; Mandarin is an advantage. Work on shifts in PJ City / OUG / Kelana Jaya with training and allowances provided.