Corporate Banking Service & Sales Specialist

Hong Leong Bank; Malaysia; On-site; MYR 30,000 - 42,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a customer service professional to handle inbound calls and emails, respond within SLA, deepen customer relationships by understanding feedback and cross-selling suitable products, and ensure compliance with policies to protect customer assets. Inbound and outbound service duties include resolving queries, escalating when needed, and driving referrals to SME Sales.

The role requires strong communication, good analytical skills, integrity and a

Qualifications

• Malaysian Citizen
• Bachelor degree in Business / Finance or equivalent
• 1 year of relevant contact center or banking sales experience preferred
• Strong communication skills
• Good analytical skills
• Strong integrity and customer-focused mindset
• Able to adapt to high-stress and fast-moving environments

Responsibilities

• Handle inbound calls and emails within SLA and respond courteously
• Deepen customer relationships by understanding feedback and cross-selling relevant products
• Escalate complex issues to the appropriate party and document interactions
• Personalize service with outbound activities and contribute to customer data updates and retention
• Drive acquisition referrals and assist in driving trade utilization within guidelines

Skills

Communication skills

Analytical thinking

Integrity

Customer focus

Education

Bachelor degree in Business/Finance

Job description

Hong Leong Bank in Malaysia is seeking a customer service professional to handle inbound calls and emails, respond within SLA, deepen customer relationships by understanding feedback and cross-selling suitable products, and ensure compliance with policies to protect customer assets. Inbound and outbound service duties include resolving queries, escalating when needed, and driving referrals to SME Sales.

The role requires strong communication, good analytical skills, integrity and a