SME Client Engagement Specialist - Corporate Banking

HLB; Kuala Lumpur; On-site; MYR 39,000 - 51,000; Full time

Job summary

Hong Leong Bank is seeking a customer service professional in Malaysia to manage inbound calls and emails within SLA, delivering courteous, accurate support and escalating issues when necessary.

The role emphasizes cross-selling suitable products, driving customer retention, and compliance with SOPs and regulatory requirements to protect customer assets. A degree in Business/Finance and 1 year banking contact center experience are preferred.

Qualifications

• Malaysian citizen
• Degree in Business or Finance or equivalent
• 1 year relevant experience in contact center or banking sales preferred
• Strong communication and analytical skills
• Strong sense of integrity and customer focus

Responsibilities

• Handle inbound calls and emails within SLA.
• Strive for First Call/Email Resolution; escalate when needed.
• Cross-sell products and services suitable for customers; gather feedback for service improvement.
• Drive customer retention and trade utilization; refer sales leads to SME as needed.
• Comply with SOPs and regulatory requirements to protect customer assets.

Skills

Communication skills

Analytical skills

Customer-centric mindset

Integrity

Stress resilience

Education

Bachelor's degree in Business / Finance

Job description

Hong Leong Bank is seeking a customer service professional in Malaysia to manage inbound calls and emails within SLA, delivering courteous, accurate support and escalating issues when necessary.

The role emphasizes cross-selling suitable products, driving customer retention, and compliance with SOPs and regulatory requirements to protect customer assets. A degree in Business/Finance and 1 year banking contact center experience are preferred.