Bellman

Novotel Hotels; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Discounted rates

Academy programs

Career growth opportunities

Job summary

Novotel Kuala Lumpur City Centre is seeking a Bellman to warmly welcome guests and assist with luggage delivery, room orientation, and local guidance.

As a visible ambassador in the lobby, you will uphold brand standards and deliver exceptional service; prior service-focused attitude and strong communication are essential.

Qualifications

• Service-focused personality is essential.
• Customer-related experience an asset.
• Ability to work under pressure in a fast paced environment.
• Excellent communication skills and a professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.

Responsibilities

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property.
• Personalize guests’ orientation of their room in a professional, friendly and engaging way.
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests.

Skills

Service orientation

Customer service

Under pressure

Communication skills

Teamwork

Job description

Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Job Description

Always lending a helping hand with a smile. As a Bellman, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What You Will Be Doing

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team Your team and working environment.