Security Officer

Novotel Hotels; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a dedicated Security Officer to maintain safety for guests, staff, and premises. You will patrol, monitor CCTV, control access, and respond to alarms with calm professionalism.

The ideal candidate has 3–5 years in hotel security, CPR/First Aid certification, strong observation, and excellent communication. You will work flexible shifts, including nights and holidays, and collaborate across departments to ensure a secure environment.

Qualifications

• Minimum 3-5 years of experience as Security Associate in Hotel Operations.
• Certification in CPR and First Aid.
• Strong knowledge of security protocols, procedures, and best practices.
• Excellent observation skills and attention to detail.

Responsibilities

• Patrol and monitor assigned areas to prevent and detect signs of intrusion.
• Respond promptly to alarms and emergencies, coordinating with authorities.
• Monitor access, issue visitor badges, and perform security screenings.
• Operate CCTV and surveillance equipment to ensure safety.
• Prepare logs and reports of security-related activities.

Skills

Observation skills

Interpersonal skills

Communication

Calm under pressure

Education

CPR and First Aid certification

Tools

CCTV systems

Security management systems

Microsoft Windows

Job description

Company Description
Novotel Kuala Lumpur City Centre
Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Job Description

We are seeking a dedicated and professional Security Officer to join our team as a Security Officer, you will play a crucial role in ensuring the safety and security of our premises, employees, and visitors. This position requires a detail-oriented individual with excellent observation skills and the ability to remain calm under pressure.

• Patrol and monitor assigned areas to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates
• Respond promptly to alarms and emergency situations, coordinating with local law enforcement and emergency services when necessary
• Monitor and control access to the facility, including checking identification and issuing visitor badges
• Conduct security screenings of personnel, vehicles, and materials entering the premises
• Operate and monitor surveillance equipment, including CCTV systems
• Investigate and document security breaches, incidents, and suspicious activities
• Perform regular safety and security checks to identify potential hazards or vulnerabilities
• Assist in the development and implementation of security policies and procedures
• Provide excellent customer service while maintaining a professional and assertive demeanor
• Collaborate with other departments to ensure a safe and secure environment for all stakeholders
• Prepare and maintain accurate logs, reports, and records of security-related activities
• Participate in ongoing security training and stay updated on relevant security protocols and technologies
  

Qualifications

• Minimum 3-5 years of experience as Security Associate in Hotel Operations.
• Certification in CPR and First Aid
• Strong knowledge of security protocols, procedures, and best practices
• Excellent observation skills and attention to detail
• Proficiency in computer applications, including Microsoft Windows and security management systems
• Outstanding interpersonal and communication skills, with the ability to interact professionally with diverse groups of people
• Demonstrated ability to remain calm, make sound decisions, and take appropriate action in emergency situations
• Physical fitness and ability to stand for extended periods and perform security-related duties
• Strong problem-solving skills and the ability to think critically in high-pressure situations
• Excellent written communication skills for preparing clear and concise reports
• Flexibility to work various shifts, including nights, weekends, and holidays
• Ability to work independently and as part of a collaborative team
• High level of integrity, reliability, and discretion
• Proficiency in English; knowledge of local languages is a plus