Bellman

Sunway Putra Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Sunway Putra Hotel Kuala Lumpur is seeking a Bellman to welcome guests, assist with luggage, and guide them to rooms, ensuring a smooth arrival and departure experience. You will provide information on hotel amenities, local attractions, and transportation, and you may assist with valet services.

The role requires a friendly, guest-oriented demeanor, professional grooming, and the ability to work shifts including weekends and nights.

Qualifications

• Previous experience in hotel, hospitality, or customer service is an advantage.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia; additional languages are an advantage.
• Friendly, courteous, and guest-oriented personality.
• Professional look with good personal grooming.
• Able to lift and handle guest luggage safely.
• Good knowledge of hotel facilities, local attractions, and transportation is an advantage.
• Able to work independently and as part of a team.
• Responsible, reliable, punctual, and proactive.
• Willing to work shifts, weekends, public holidays, and night shifts.

Responsibilities

• The Bellman greets hotel guests upon arrival and departure and assists with luggage.
• Assist guests to their rooms and explain room features and hotel amenities.
• Provide directions and information about local attractions, restaurants, and transportation.
• Deliver packages, messages, and guest requests to rooms.
• Assist with valet or transportation services when required.
• Maintain cleanliness and organization of the lobby and luggage storage areas.
• Respond promptly to guest inquiries and resolve minor issues.
• Ensure guest belongings are handled safely and securely.
• Follow hotel safety, security, and service standards.

Skills

Customer service

Communication

Interpersonal skills

Guest etiquette

Luggage handling

Grooming

Shift work

Teamwork

Job description

About the role

• The Bellman greets hotel guests upon arrival and departure, assists with luggage, Assist guests to their rooms, and provides information about hotel amenities and local attractions. This role requires excellent customer service, professionalism, and physical stamina.
• Welcome guests in a friendly and professional manner.
• Assist guests with loading, unloading, and transporting luggage.
• Assist guests to their rooms and explain room features and hotel amenities.
• Provide directions and information about local attractions, restaurants, and transportation.
• Deliver packages, messages, and guest requests to rooms.
• Assist with valet or transportation services when required.
• Maintain cleanliness and organization of the lobby and luggage storage areas.
• Respond promptly to guest inquiries and resolve minor issues or refer them to the appropriate department.
• Ensure guest belongings are handled safely and securely.
• Follow hotel safety, security, and service standards.

What we're looking for

• Previous experience in hotel, hospitality, or customer service is an advantage.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia; additional languages are an advantage.
• Friendly, courteous, and guest-oriented personality.
• Professional look with good personal grooming.
• Able to lift and handle guest luggage safely.
• Good knowledge of hotel facilities, local attractions, and transportation is an advantage.
• Able to work independently and as part of a team.
• Responsible, reliable, punctual, and proactive.
• Willing to work shifts, weekends, public holidays, and night shifts.

What we offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.

About us

Sunway Putra Hotel Kuala Lumpur is a renowned five-star hotel located in the heart of the city, offering a blend of modern amenities and exceptional hospitality. As part of the Sunway Group, we are dedicated to creating memorable experiences for our guests and providing a dynamic work environment for our employees. Join our team and be a part of our success story.