Bellman

Accor; Johor Bahru; On-site; MYR 26,000 - 38,000; Full time

Job summary

Accor’s Novotel Johor Bahru City Centre is seeking a friendly Bellman/Valet to welcome guests and assist with parking, luggage, and transport within the hotel. You will be part of a team ensuring smooth operations, guest safety, and high service standards in a busy city-center hotel.

Join us to deliver gracious hospitality, coordinate with security and other departments, and provide accurate information about hotel facilities and local attractions.

Qualifications

• Passion for guest service and hospitality excellence.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and problem-solving abilities.
• Clear presentation and communication with guests and colleagues.
• Reliable, responsible, and able to work as part of a team.

Responsibilities

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.
• Inform guests of vehicle parking procedures.
• Attend daily event briefings with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities and city activities to provide accurate information.
• Assist Valet Parkers with issuing valet tickets.
• Direct traffic flow at hotel driveways for safety.
• Coordinate with security on safety procedures.
• Handle guests’ luggage promptly and safely.
• Deputize for Bellmen when needed in retrieving/loading guest items from vehicles.
• Load luggage onto a bell cart and transport to the lobby.
• Ensure correct luggage is loaded/unloaded with guests and confirm counts.
• Respond to queries positively and follow safety and department policies.

Skills

Passion for Guest Service

Highly organized

Strong interpersonal

Excellent communication

Highly responsible

Team player

Calm under pressure

Job description

Company Description

Novotel Johor Bahru City Centre

Hotel that makes every moment matter. Novotel Johor Bahru City Centre offers easy access to shopping at Johor Bahru City Square, family fun at Legoland Malaysia, and cultural sights like Sultan Abu Bakar Mosque. A perfect base to explore the city, theme parks, and nearby Singapore.

Job Description

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
• Inform guests of vehicle parking procedures.
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
• Assist Valet Parkers in issuing valet ticket to guests.
• Direct flow of traffic at hotel driveways ensuring maximum safety.
• Coordinate with security for the strict implementation of safety procedures.
• Handle guests’ luggage promptly and professionally, using safe handling techniques.
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
• Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items.
• Perform other duties as assigned and requested

Qualifications

• Passion for Guest Service
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Excellent presentation and communication skills
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Join us and start your hospitality journey with Accor!

A Career That Makes Your Hear Beat.