Restaurant Manager / Asst. Restaurant Manager

Novotel Hotels; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a Restaurant Manager or Assistant Restaurant Manager to oversee daily F&B operations, ensuring guest satisfaction and high service standards.

You will manage inventory, lead and develop a team, and collaborate with other departments to optimize guest experiences and revenue performance in a premium hotel setting.

Qualifications

• With previous experience in a hotel
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity

Responsibilities

• Operational Leadership: Lead daily F&B operations for outlets or events according to hotel standards and guest expectations.
• Guest Service Excellence: promptly handle guest concerns and ensure a memorable dining experience.
• Team Management: recruit, train and develop staff with effective scheduling and communication.
• Revenue Maximization & Cost Management: implement strategies to increase revenue while controlling costs.
• Event Coordination & Execution: work with clients to plan and flawlessly execute events.
• Compliance & Safety: uphold hygiene, safety and food safety standards across all areas.
• Interdepartmental Collaboration: coordinate with Sales, Marketing and Housekeeping for seamless service.

Job description

Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Job Description

As the Restaurant Manager or Asst. Restaurant Manager, you are responsible for managing the daily F&B operations, including the selection, development and performance management of employees. In addition, you oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

What You Will Be Doing

• Operational Leadership: Lead daily operations of the food and beverage department, specific outlets, or event venues. Ensure that all areas operate smoothly, in alignment with hotel standards, and exceed guest expectations. Problem-solving, and organizational skills.
• Guest Service Excellence: Quickly and professionally handle guest concerns, ensuring satisfaction and a memorable experience. Passion for guest service and an ability to inspire the team to exceed guest expectations. Anticipate guest needs and create a welcoming atmosphere to foster loyalty.
• Team Management: Recruit, train, and develop staff to foster a high-performing and guest-focused team. Manage team scheduling, allocate resources, and maintain open communication to support team morale and effectiveness.
• Revenue Maximization & Cost Management: Implement strategies, promotional offers, and practices to increase revenue while balancing costs. Manage inventory, control expenses, and work closely with the finance team to optimize budget adherence.
• Event Coordination & Execution: Collaborate with clients to understand event requirements and ensure flawless execution. Oversee the setup, breakdown, and management of event, working with other departments for seamless service.
• Compliance & Safety: Ensure adherence to all health, safety, and hotel policies. Maintain the highest standards of hygiene, sanitation, and food safety practices across all managed areas.
• Interdepartmental Collaboration: Foster strong relationships with other hotel departments such as Sales, Marketing, and Housekeeping, to enhance guest services and operational efficiency.

Qualifications

Your experience and skills include;

• With previous experience in a hotel
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity