F&B Supervisor / Captain

Accorhotel; Kuala Lumpur; On-site; MYR 48,000 - 84,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a capable hotel professional in a supervisory role within our Food & Beverage operations. You will contribute to guest satisfaction by maintaining high standards across restaurant, bar, and events services and by leading a small team.

Based in the heart of Kuala Lumpur, you will work with cross-functional teams to ensure smooth service during busy periods, uphold hygiene and safety standards, and promote our dining and bar offerings to guests and

Qualifications

• Previous experience in a supervisory role.
• Previous customer service experience.
• Ability to work under pressure.

Responsibilities

• Develops high quality relationships with guests from arrival to departure to foster loyalty.
• Gauges guest satisfaction and anticipates guest needs.
• Manages beverage, bar, restaurant, and menu quality and presentation.
• Ensures compliance with reference standards and audit procedures.
• Coordinates with front office and reservations to align service.
• Maintains hygiene and safety compliance and environmental commitments.

Skills

Supervisory experience

Customer service experience

Ability to work under pressure

Job description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guest needs
• Conveys the hotel image

Professional techniques / Production

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

• Contribute to guests satisfaction by providing high quality services with a warm and friendly andapproach.
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Ensures that employees are well presented (uniforms, personal hygiene etc)
• Helps employees improve their skills and provides support.

Commercial / Sales

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Respects requests from the Sales Department and fulfils the customer promise
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the special offers and full range of products

Management and administration

• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

• Previous experience in a supervisory role.
• Previous customer servce expereince.
• Ability to work under pressure.