Guest Service Assistant

PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Medical and dental allowances

Annual increment

Bonus

Job summary

The Pullman Kuala Lumpur City Centre Hotel & Residences is seeking a Guest Service Assistant to represent the hotel throughout a guest's stay. You will assist guests with registration, assign rooms, handle payments, and coordinate with housekeeping to update room status.

You will greet guests, manage check-in/out procedures, perform cashiering tasks, and promote hotel services using suggestive selling, all while safeguarding cash and ensuring safety procedures.

Qualifications

• Diploma holder in Hotel Management/ Marketing/ Business Administration or related disciplines.
• Minimum 1-year experience at Front Office.
• Fresh graduates are welcomed to apply.
• Well-groomed with good interpersonal and communication skills.
• Good time management and organizational skills.
• Patience and good listening skills.
• Service focused personality is essential; customer related experience an asset.
• Ability to work well under pressure in a fast-paced environment.
• Has knowledge in Opera system.

Responsibilities

• Represent the hotel to guests throughout all stages of the stay.
• Determine a guest's reservation status and stay duration.
• Assist guests with registration and room assignment; accommodate special requests.
• Verify payment methods and follow credit-checking procedures.
• Coordinate room status updates with housekeeping and reservations.
• Perform cashiering tasks and process check-outs.
• Greet guests and learn their names; promote hotel services through suggestive selling.

Skills

Front Office

Interpersonal skills

Time management

Organizational skills

Communication

Patience

Education

Diploma in Hotel Management/ Marketing/ Business Administration

Tools

Opera System

Job description

Guest Service Assistant represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Assist the guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Register guests and assigns rooms. Accommodates special requests whenever possible.

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.

To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID & relevant documents, collecting of business card and obtaining departure time etc.

Safeguard the cash float assigned and to be fully accountable for it.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.

Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Maintains guest room key storage and maintains and supervises access to safe boxes.

Process guest check-outs.

Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange etc.

Reports any unusual occurrences or requests to the manager or assistant manager.

Knows all safety and emergency procedures, Is aware of accident prevention policies.

Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications

Diploma holder in Hotel Management/ Marketing/ Business Administration or related disciplines.

Minimum 1-year experience at Front Office. Fresh graduates are welcomed to apply.

Well-groomed with good interpersonal and communication skills.

Good time management and organizational skills.

Patience and good listening skills.

Service focused personality is essential; customer related experience an asset.

Ability to work well under pressure in a fast-paced environment.

Has knowledge in Opera system.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Perks and benefits Medical Dental Allowance, Annual Increment, Bonus, Sports, Free M

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What can I earn as a Guest Service Assistant