Service Manager

OCBC e2 Power Sdn Bhd; Cyberjaya; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Professional development opportunities

Equal opportunity

Fair employment

Job summary

OCBC Bank in Cyberjaya is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate our banking services and provide solutions to their queries.

You will respond to inquiries via phone, email, or in person, upsell and cross-sell where appropriate, and collaborate with internal teams to ensure seamless service while maintaining product knowledge.

Qualifications

• A degree or diploma in any field with relevant customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively.
• Provide product information and recommendations, helping customers make informed decisions.
• Identify and escalate complex issues to relevant teams, ensuring seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update your knowledge of our products and services to provide accurate and helpful support.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Education

Degree or Diploma in any field

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Customer Service Officer

Why Join Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you’ll have the opportunity to make a real difference in people’s lives, building trust and loyalty with every interaction.

How you succeed It starts with a genuine interest in understanding our customers' needs and concerns. You’ll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you’ll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth.

What you do

• Respond to customer inquiries via phone, email, or in‑person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify andescalate complex issues to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Who you are

• A degree or diploma in any field, with relevant customer service experience
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem‑solving and analytical skills, with a focus on finding solutions
• Ability to work in a fast‑paced environment, managing multiple priorities and deadlines
• Positive attitude, with a customer‑centric approach and a passion for delivering exceptional service

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

We are an established Singapore bank

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.