Banking Customer Success Specialist

OCBC; Sepang; On-site; MYR 28,000 - 40,000; Full time

Job summary

OCBC invites you to be the first point of contact for our customers, helping them navigate banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you’ll have the opportunity to make a real difference in people’s lives, building trust and loyalty with every interaction.

You will respond to inquiries via phone, email, or in person, provide product information and recommendations, and escalate complex issues to the right teams to ensure seamless

Qualifications

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must; fluent in Mandarin is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify and elevate complex issues to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Education

Degree or diploma

Job description

OCBC invites you to be the first point of contact for our customers, helping them navigate banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you’ll have the opportunity to make a real difference in people’s lives, building trust and loyalty with every interaction.

You will respond to inquiries via phone, email, or in person, provide product information and recommendations, and escalate complex issues to the right teams to ensure seamless