Banking Customer Care Pro - 24/7 Support

OCBC; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

OCBC Malaysia is seeking a Customer Service Executive to be the first point of contact for customers in Kuala Lumpur. You will handle inbound calls, provide accurate information, resolve queries, and present suitable banking solutions with professionalism.

We welcome fresh graduates and diploma holders with at least 1 year in a contact centre or consumer financial services role. A customer-centric mindset and ability to work in shifts (24/7) are essential.

Qualifications

• Degree holders or fresh graduates welcome; diploma holders – minimum 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
• Customer-centric / strong service mindset.
• Willing to work on shift rotations (24/7) including public holidays.

Responsibilities

• Attend to inbound calls for a range of consumer banking products and services.
• Provide professional, timely information and solutions to customer queries.
• Cross-sell bank products when appropriate.
• Maintain professionalism and proper phone etiquette.

Skills

Customer focus

Team player

Leadership mindset

Independent

Multitasking

Time management

Education

Degree holders or Diploma

Fresh graduates welcome

1 year contact centre/consumer banking exp

Job description

OCBC Malaysia is seeking a Customer Service Executive to be the first point of contact for customers in Kuala Lumpur. You will handle inbound calls, provide accurate information, resolve queries, and present suitable banking solutions with professionalism.

We welcome fresh graduates and diploma holders with at least 1 year in a contact centre or consumer financial services role. A customer-centric mindset and ability to work in shifts (24/7) are essential.