Customer Service Manager: Growth & Learning Focus

OCBC Bank; Cyberjaya; On-site; MYR 103,000 - 135,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Professional development opportunities

Job summary

OCBC Bank is hiring a Customer Service Officer to be the first point of contact for customers, providing solutions and building trust. You will respond to inquiries via multiple channels and use product knowledge to guide customers through decisions.

The role requires a degree or diploma, excellent communication, and strong problem-solving skills. You’ll work in a fast-paced setting, collaborating with internal teams to deliver exceptional service and opportunities to upsell where appropriate.

Qualifications

• A degree or diploma in any field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively.
• Provide product information and recommendations to help customers make informed decisions.
• Identify and escalate complex issues to relevant teams for seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update knowledge of products and services to provide accurate support.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Fast-paced work

Education

Bachelor's or Diploma in any field

Job description

OCBC Bank is hiring a Customer Service Officer to be the first point of contact for customers, providing solutions and building trust. You will respond to inquiries via multiple channels and use product knowledge to guide customers through decisions.

The role requires a degree or diploma, excellent communication, and strong problem-solving skills. You’ll work in a fast-paced setting, collaborating with internal teams to deliver exceptional service and opportunities to upsell where appropriate.