B2B Inside Sales Pro (Malaysia) - Account Growth & CX

CONCENTRIX SREV MALAYSIA SDN BHD

Kuala Lumpur

On-site

MYR 40,000 - 60,000

Full time

14 days+

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Job summary

Concentrix SREV MALAYSIA SDN BHD is seeking an Inside Sales Representative in Malaysia to manage a portfolio of B2B clients across multiple product lines. You will perform proactive outreach, qualify needs, and engage in consultative selling to uncover opportunities within each account.

You will deliver against monthly/quarterly order book targets, prepare quotations, maintain account plans, and collaborate with Service Line, Pre-Sales, Operations, Billing, and Provisioning teams to ensure

Qualifications

Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.

Responsibilities

Manage a portfolio of existing B2B clients across multiple product lines.
Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
Deliver against monthly and quarterly Order Book targets and other KPIs such as NPS, response SLAs, and engagement cadence.
Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
Collaborate with internal teams to resolve customer issues and ensure end-to-end service delivery.
Build strong customer relationships through follow-ups, value-based conversations, and issue resolution.
Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
Support escalation handling, service reviews, and customer success engagements where required.