B2B Growth & Account Strategy Specialist

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Concentrix in Kuala Lumpur seeks an energetic Inside Sales professional to manage and grow a portfolio of B2B clients across multiple product lines. You will conduct proactive outreach, qualify opportunities, and drive revenue growth while delivering exceptional customer experiences.

The role requires 1–2 years of B2B sales or account management experience, strong English communication, and solid CRM skills. A diploma or higher and Malaysian residency are required.

Qualifications

• Diploma or higher with 1–2 years in B2B sales or account management.
• Local Malaysian only.
• Strong English writing and verbal communication.
• Excellent interpersonal and stakeholder engagement skills.
• Detail-oriented with strong organizational skills.
• Proficiency with sales processes and CRM tools.
• Self-starter with accountability and resilience.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Outreach to uncover new opportunities within each account.
• Meet OB targets and KPIs such as NPS and response SLAs.
• Prepare quotations and SOP-compliant orders with accuracy.
• Maintain account plans and track pipeline in CRM.
• Collaborate with internal teams to resolve issues and ensure service delivery.
• Build customer relationships through follow-ups and value conversations.
• Ensure compliance with sales processes and governance.
• Support escalations, service reviews, and customer success engagements.

Skills

B2B Inside Sales

Account Management

Tele-Sales

Customer Success

Education

Diploma or above

Tools

CRM systems

Productivity tools

Job description

Concentrix in Kuala Lumpur seeks an energetic Inside Sales professional to manage and grow a portfolio of B2B clients across multiple product lines. You will conduct proactive outreach, qualify opportunities, and drive revenue growth while delivering exceptional customer experiences.

The role requires 1–2 years of B2B sales or account management experience, strong English communication, and solid CRM skills. A diploma or higher and Malaysian residency are required.