B2B Growth & Solutions Specialist

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 68,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a proactive Inside Sales/Account Manager to grow a portfolio of B2B customers through solution-based selling and disciplined account governance.

You will engage with Service Line teams, Pre-Sales and Operations to drive revenue, deliver an exceptional customer experience, and maintain robust account plans and CRM records. The role requires 1–2 years of B2B sales experience, a Diploma or higher, and strong English communication.

Qualifications

• Diploma or higher with 1–2 years of B2B inside sales or account management.
• Local Malaysian candidates only.
• Strong English communication and professional writing skills.
• Excellent interpersonal and presentation abilities.
• Detail-oriented with ability to manage multiple accounts.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Conduct proactive outreach to qualify needs and identify new opportunities.
• Deliver against Order Book targets and KPIs (NPS, SLAs, cadence).
• Prepare quotations and proposals with high accuracy.
• Maintain account plans and update stakeholders via CRM.
• Collaborate with Service Line, Pre-Sales, Operations, Billing, and Provisioning to ensure end-to-end delivery.
• Build strong customer relationships through follow-ups and value-based conversations.
• Ensure compliance with sales processes and governance frameworks.

Skills

Account management

Consultative selling

Client relationship management

English communication

Presentation skills

CRM proficiency

Education

Diploma

Tools

CRM systems

Job description

Concentrix in Kuala Lumpur is seeking a proactive Inside Sales/Account Manager to grow a portfolio of B2B customers through solution-based selling and disciplined account governance.

You will engage with Service Line teams, Pre-Sales and Operations to drive revenue, deliver an exceptional customer experience, and maintain robust account plans and CRM records. The role requires 1–2 years of B2B sales experience, a Diploma or higher, and strong English communication.