B2B Tech Support & Partner Engagement Specialist

Concentrix; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Customer Service/Partner Engagement specialist to handle inquiries on technical products, services and policies across email, webforms and phone. You will support B2B clients and assist with membership benefits and technical issues.

Responsibilities include outbound calls and emails, routing to the appropriate sales or tech specialist, and ensuring accurate data entry and compliant processes. Fresh graduates welcome to apply.

Qualifications

• Relevant experience in customer service.
• Experience working in the technology industry.
• Excellent English communication and presentation skills.

Responsibilities

• Handle inquiries on technical products and services via multiple channels.
• Route customer needs to sales or technical specialists.
• Validate and register customer profiles in the system.
• Provide general information on IT products, policies, and licensing.
• Follow documented processes and escalate issues when needed.

Skills

English communication

Customer service

Relationship building

Job description

Concentrix in Kuala Lumpur is seeking a Customer Service/Partner Engagement specialist to handle inquiries on technical products, services and policies across email, webforms and phone. You will support B2B clients and assist with membership benefits and technical issues.

Responsibilities include outbound calls and emails, routing to the appropriate sales or tech specialist, and ensuring accurate data entry and compliant processes. Fresh graduates welcome to apply.