B2B Sales Advisor II: Strategic Client Growth

Concentrix

Kuala Lumpur

On-site

MYR 67,000 - 100,000

Full time

14 days+

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Job summary

Concentrix is seeking an Advisor II, B2B Sales (English Speaker) in Kuala Lumpur. The role involves selling client products and providing basic customer service support through inbound/outbound calls and online channels.

You will process orders, deliver information, and strive to meet sales targets with professional, empathetic service. You will maintain knowledge of products, pricing, and promotions while ensuring KPIs are met and customer satisfaction remains high.

Qualifications

Experience in selling products/services over the phone or internet.
Ability to meet sales targets and improve sales on every call.
Strong communication and interpersonal skills to build rapport with customers.

Responsibilities

Interface with customers via inbound or outbound calls and the Internet to sell products and services.
Process orders and sales; provide/receive information to assist customers.
Maintain knowledge of products, pricing, promotions, and procedures.
Ensure service levels meet KPIs and contractual goals.
Greet customers professionally and listen to understand needs.
Clarify requirements and provide appropriate resolutions.
Document work accurately and completely in accounts.