B2B Sales Support Manager – Client Success Leader

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. is seeking an Associate Manager, B2B Sales Support to supervise a Sales Support team and ensure excellent client service with strict SLA adherence.

The role focuses on performance management, workload analysis, and aligning KPIs with client expectations. The position involves leading cross-functional collaboration, conducting regular reviews, and driving process improvements to enhance the customer experience for assigned clients in a dynamic, diverse

Qualifications

• Experience supervising a Sales Support team.
• Ability to monitor and review performance metrics.
• Strong communication with clients and internal teams.
• KPI alignment and SLA adherence.

Responsibilities

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to SLAs.
• Monitor and review performance metrics and staff-related matters to support team development and engagement.
• Conduct regular performance reviews with team members and ensure adherence to the performance management process.
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline.
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members.
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes.
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients.
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations.

Skills

Team leadership

Performance monitoring

Communication

Stakeholder management

Job description

Concentrix SREV Malaysia SDN. BHD. is seeking an Associate Manager, B2B Sales Support to supervise a Sales Support team and ensure excellent client service with strict SLA adherence.

The role focuses on performance management, workload analysis, and aligning KPIs with client expectations. The position involves leading cross-functional collaboration, conducting regular reviews, and driving process improvements to enhance the customer experience for assigned clients in a dynamic, diverse