Strategic Client Success & Accounts Manager

Randstad Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Randstad Malaysia is seeking an Account Manager to maintain ongoing client relationships after engagement and ensure high service quality. You will conduct regular follow-up with stakeholders to identify corporate needs and opportunities for renewals and upselling.

In this role you will collaborate with the Business Development team, oversee programme deliverables, and participate in client visits, trainings, and occasional weekend events.

Qualifications

• Minimum 2 to 3 years of experience in account management, client success, or corporate customer relations.
• Strong capability in relationship management, communication, and stakeholder engagement.

Responsibilities

• Manage ongoing client accounts post-engagement to ensure high service quality and client satisfaction.
• Conduct regular follow-up meetings with key stakeholders to assess learning outcomes and identify ongoing corporate needs.
• Collaborate with internal business development teams to support account growth, renewals, and solution upselling.
• Oversee programme deliverables, post-training activities, and administrative tracking within client management systems.
• Participate in client visits, training sessions, and occasional weekend corporate events as required.

Skills

Account Management

Relationship Management

Stakeholder Coordination

Education

Bachelor Degree

Job description

Randstad Malaysia is seeking an Account Manager to maintain ongoing client relationships after engagement and ensure high service quality. You will conduct regular follow-up with stakeholders to identify corporate needs and opportunities for renewals and upselling.

In this role you will collaborate with the Business Development team, oversee programme deliverables, and participate in client visits, trainings, and occasional weekend events.