Client Service Rep (Cloud Tech) | 5K-7K MYR - Chinese Speaker

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Randstad Malaysia is seeking a Client Service Representative to manage a portfolio of B2B technology clients across the APAC region. The role focuses on retention, renewals, revenue growth and cross‑selling aligned with client needs.

You will collaborate with Sales, Business Development, and Finance to ensure seamless post‑sales support and customer success, leveraging a data‑driven approach to monitor health and growth opportunities.

Qualifications

• Bachelor's Degree in Business, Marketing, Information Technology, Communications or related discipline.
• 3–5 years in Account Management, Customer Success, Client Services, Renewals or Post-Sales Management.
• Experience in cloud, SaaS, IT services or B2B technology environments preferred.
• Strong stakeholder management and relationship-building skills.
• Data-driven approach to monitoring account performance and growth opportunities.

Responsibilities

• Own and manage the commercial relationship with an assigned portfolio of clients.
• Drive client retention and manage contract/service renewals.
• Identify opportunities for account expansion, cross-selling and upselling technology solutions.
• Build account growth plans aligned with clients' business and technology needs.
• Lead Quarterly Business Reviews (QBRs) with key stakeholders.

Skills

Mandarin

English

Account management

Cross-functional collaboration

Data-driven

Education

Bachelor's Degree

Job description

About the Role

Our client is a fast-growing technology solutions provider operating across the APAC region. With a strong presence in cloud technologies and digital transformation, they work with businesses across sectors including Internet, Fintech, Web3 and Enterprise.

As part of their continued growth, they are looking for a Client Service Representative to manage and grow an existing portfolio of B2B technology clients.

This is a commercially focused account management role. You will be responsible for client retention, contract renewals, revenue growth and account expansion, working closely with sales, business development and technical teams.

Key Responsibilities

• Own and manage the commercial relationship with an assigned portfolio of clients.
• Drive client retention and proactively manage contract and service renewals.
• Monitor account health, usage trends and engagement to identify potential churn or revenue risks.
• Identify opportunities for account expansion, cross-selling and upselling technology and managed service solutions.
• Develop account growth plans aligned with clients' business and technology requirements.
• Conduct regular client engagement meetings and structured Quarterly Business Reviews (QBRs).
• Build strong relationships with key commercial, technical and decision-making stakeholders.
• Act as the internal commercial voice of the customer and coordinate with Sales, Business Development, Technical, Solutions and Finance teams.
• Ensure smooth handovers from new business teams into post-sales account management.
• Work with internal technical teams to ensure customer needs and commercial objectives remain aligned.
• Support the monitoring of customer satisfaction, retention and overall account performance.

Requirements

• Bachelor's Degree in Business, Marketing, Information Technology, Communications or a related discipline.
• Approximately 3–5 years of experience in Account Management, Customer Success, Client Services, Renewals or Post-Sales Management.
• Experience within cloud, SaaS, IT services or B2B technology environments is highly preferred.
• Strong commercial mindset with the ability to manage retention and revenue growth targets.
• Understanding of subscription, consumption or usage-based business models would be advantageous.
• Experience identifying cross-sell and upsell opportunities within existing accounts.
• Strong stakeholder management and relationship-building skills.
• Comfortable working cross-functionally with commercial, technical and finance teams.
• Data-driven approach to monitoring account performance, customer health and growth opportunities.
• Fluent communication skills in Mandarin and English are required.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree