Automotive Service Advisor – Customer Care & Repairs

EVO WHEELSTECH SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Job summary

EVO WheelStech Sdn. Bhd. is hiring a Service Advisor to handle customer inquiries, book service appointments, and inform customers when their vehicles are ready for pickup.

You will explain repairs and maintenance packages, prepare service orders, and work closely with technicians to track progress, ensuring timely completion. Strong communication and a valid driving license are required; immediate start is a plus.

Qualifications

• Flexible service advisor with customer-centric mindset.
• Experience interacting with customers and explaining repairs.
• Must hold relevant automotive qualification.
• Minimum 1 year as Service Advisor.
• Able to start immediately is a plus.

Responsibilities

• Answer phones and schedule service appointments.
• Inform customers when vehicles are ready for pickup.
• Explain repairs and maintenance packages to customers.
• Write service orders and describe problems and repairs.
• Coordinate with technicians to track vehicle progress.
• Test drive vehicles to verify repairs.
• Maintain housekeeping and administrative records.
• Cross-sell petroleum products and services.
• Assist supervisor with additional duties as assigned.

Skills

Customer service orientation

Confident communication

Mechanical/Engineering knowledge

Deadline & targets driven

Teamwork

Full driving license

Education

SPM

Professional Certificate

Diploma in Mechanical Engineering (Automotive)

Job description

EVO WheelStech Sdn. Bhd. is hiring a Service Advisor to handle customer inquiries, book service appointments, and inform customers when their vehicles are ready for pickup.

You will explain repairs and maintenance packages, prepare service orders, and work closely with technicians to track progress, ensuring timely completion. Strong communication and a valid driving license are required; immediate start is a plus.