EV-Savvy Auto Service Advisor

Heng Lian Enterprise Bhd; Kuching; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

EPF, SOCSO & medical benefits

Modern showroom environment

Job summary

Heng Lian Enterprise Berhad in East Malaysia is seeking an automotive service adviser to greet customers, assess needs, and coordinate with technicians for accurate diagnoses and repairs.

The role emphasizes explaining costs, timelines, and warranties, while maintaining documentation and promoting service packages. A Diploma in automotive fields and 1–2 years in the sector are preferred, with a driving license required.

Qualifications

• Diploma in Automotive, Mechanical or related field is required.
• 1–2 years in automotive service industry preferred.
• Strong interest in learning about EVs is highly preferred.
• Excellent communication and customer service skills.
• Valid driving license is required.

Responsibilities

• Greet customers professionally and assess service needs.
• Advise on estimated costs, parts, and job timelines.
• Explain work performed, charges, and warranty.
• Keep customers updated on repair progress and delays.
• Coordinate with technicians to diagnose and repair.
• Prepare service quotations, job orders, and invoices.
• Handle customer issues professionally and resolve complaints.
• Ensure proper documentation and safety compliance.
• Monitor progress and perform quality checks before vehicle delivery.
• Promote service packages, accessories, and maintenance programs.

Skills

Customer service

Communication

Teamwork

EV interest

Driving license

Education

Diploma in Automotive, Mechanical or related field

Tools

Service quotations

Invoices

Job description

Heng Lian Enterprise Berhad in East Malaysia is seeking an automotive service adviser to greet customers, assess needs, and coordinate with technicians for accurate diagnoses and repairs.

The role emphasizes explaining costs, timelines, and warranties, while maintaining documentation and promoting service packages. A Diploma in automotive fields and 1–2 years in the sector are preferred, with a driving license required.