Automotive Service Advisor - Customer Experience & Solutions

DIRECT IMPORT CONCEPT SDN BHD; Selangor; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Premium working environment

Company Cafe

Medical Claim

Annual Dinner

Festive Celebration

Job summary

DIRECT IMPORT CONCEPT SDN BHD is looking for an Automotive Service Adviser to provide outstanding customer support and expert advice on vehicle maintenance and repairs. Responsibilities include assessing customer needs, preparing cost estimates, and coordinating service appointments with technicians.

Join a dynamic team in a comfortable working environment, with benefits like a company café, medical claims, and festive celebrations.

Qualifications

• 2-5 years in automotive service (dealership, garage, or service centre).
• Ability to work well in a team and adapt to a fast-paced environment.

Responsibilities

• Provide expert advice on vehicle maintenance and repair needs.
• Greet customers and prepare accurate cost estimates.
• Schedule and coordinate service appointments efficiently.
• Document service details and follow up on unresolved issues.
• Supervise quality of completed work and conduct vehicle inspections.
• Perform daily opening and closing tasks and process payments.
• Support overall branch operations by assisting other departments.

Skills

Customer service

Communication skills

Problem-solving

Sales

Attention to detail

Technical knowledge

Organizational abilities

Education

SPM or equivalent qualification

Diploma or Degree in Automotive

Job description

DIRECT IMPORT CONCEPT SDN BHD is looking for an Automotive Service Adviser to provide outstanding customer support and expert advice on vehicle maintenance and repairs. Responsibilities include assessing customer needs, preparing cost estimates, and coordinating service appointments with technicians.

Join a dynamic team in a comfortable working environment, with benefits like a company café, medical claims, and festive celebrations.