Automotive Service Concierge & Sales Support

CCW INFINITE SDN BHD; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

CCW INFINITE SDN BHD, located at Tyreplus - Nova Autocare (Petaling Jaya), seeks a Sales Advisor to manage the customer journey from vehicle reception to handover. You will support sales and workshop teams by preparing job sheets, quotations, and processing payments, ensuring smooth communication between customers and technicians.

Ideal candidates have at least 1 year in customer service or sales administration, with strong communication and teamwork skills to thrive in a fast-paced automotive

Qualifications

• Minimum 1 year of experience in customer service, sales administration, or automotive service industry is an advantage.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Positive attitude with strong customer service skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Welcome customers professionally upon arrival and guide them to the waiting area.
• Receive and safeguard vehicle keys from the Sales Advisor, Branch Manager, or Supervisor.
• Understand customers' service requirements and accurately record their requests.
• Prepare and update Job Sheets based on customer requirements.
• Prepare service and repair quotations and explain them clearly to customers.
• Communicate effectively with technicians regarding job status and customer requests.
• Prepare invoices and process customer payments accurately.
• Return vehicle keys to customers and ensure a smooth vehicle handover.
• Handle customer enquiries, complaints, and appointment bookings.
• Maintain proper filing of job sheets, quotations, invoices, and customer records.

Skills

Customer service

Sales administration

Automotive service

Job description

CCW INFINITE SDN BHD, located at Tyreplus - Nova Autocare (Petaling Jaya), seeks a Sales Advisor to manage the customer journey from vehicle reception to handover. You will support sales and workshop teams by preparing job sheets, quotations, and processing payments, ensuring smooth communication between customers and technicians.

Ideal candidates have at least 1 year in customer service or sales administration, with strong communication and teamwork skills to thrive in a fast-paced automotive