Customer Relation cum Service Admin

OSCARWORLD SDN. BHD.; Klang City, Port Klang; On-site; MYR 39,000 - 61,000; Full time

Job summary

OSCARWORLD SDN. BHD. is seeking a customer-facing administrative professional for our automotive service centre. You will welcome customers, coordinate service appointments, and handle inquiries across multiple channels to support the service team.

Responsibilities include documenting and updating records, assisting with payments, and coordinating with advisors, technicians and parts staff to ensure smooth customer service delivery. Fresh graduates are welcome with strong customer service skills.

Qualifications

• Diploma or Certificate in Business Administration or related field is required.
• 1–2 years of experience in customer service, administration, or automotive service centre preferred.
• Fresh graduates with strong customer service and administrative skills may be considered.
• Basic knowledge of Microsoft Office (Excel, Word).
• Good documentation and record-keeping skills are essential.
• Ability to multitask across administrative duties.

Responsibilities

• Welcome customers professionally upon arrival at the service centre.
• Handle customer inquiries via face-to-face, phone, WhatsApp, email and other channels.
• Assist with service appointments, vehicle drop-off and collection.
• Coordinate and update service appointments in the system or platform.
• Perform appointment confirmations and reminders.
• Record customer complaints and feedback in the database.
• Prepare and maintain service-centre documents and records.
• Coordinate with Service Advisors, Technicians, Parts Department and others to support customers.

Skills

Microsoft Excel

Microsoft Word

Documentation

Record keeping

Multi-tasking

Education

Diploma or Certificate in Business Administration or related field

Tools

Service centre systems

Job description

This is a customer-facing administrative role at an automotive service centre, responsible for welcoming customers, managing service appointments, handling customer enquiries across multiple channels, processing complaints and feedback, and supporting the service centre team with administrative coordination and documentation.

Key responsibilities

Welcome and attend to customers professionally upon arrival at the service centre

Manage customer enquiries through face-to-face interactions, telephone, WhatsApp, email and other communication channels

Assist customers with service appointments, vehicle drop-off and collection arrangements

Coordinate and update customer service appointments in the relevant system or appointment platform

Conduct appointment confirmation and reminder calls/messages

Receive and acknowledge customer complaints, enquiries and feedback professionally

Record customer complaints and feedback accurately in the relevant system or customer database

Prepare, organise and maintain service-centre documents and records

Coordinate with Service Advisors, Technicians, Parts Department and other relevant teams to support smooth customer handling

Assist customers with payment-related enquiries and direct them to the appropriate payment counter or process

About you

Minimum Diploma or Certificate in Business Administration, Automotive, Customer Service, Management or related field

Minimum 1–2 years of experience in customer service, administration, automotive service centre, dealership or related industry

Fresh graduates with strong customer service and administrative skills may also be considered

Basic knowledge of Microsoft Office, particularly Microsoft Excel and Word

Good documentation and record-keeping skills

Ability to handle multiple administrative tasks simultaneously

Familiarity with automotive dealership / service-centre systems will be an advantage

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