Automotive Service Advisor - Customer Experience Expert

CARRO; Puchong; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Flexible working arrangements

Medical and wellbeing benefits

Diverse and inclusive environment

Job summary

Carro is seeking an Automotive Service Advisor in Malaysia to greet customers, assess service needs, and prepare repair orders. You will advise on routine maintenance and vehicle services, identify issues, and coordinate with technicians to ensure timely completion.

The role requires strong communication, problem-solving, and time management skills, with a focus on delivering a friendly, professional service experience. Flexible arrangements may be available based on needs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in an automotive warehouse, repair center, dealership, or similar environment.
• Ability to perform all job duties effectively, with reasonable accommodations if required.

Responsibilities

• Greet customers, listen to problems, determine service needs, and prepare repair orders.
• Advise customers on routine maintenance and vehicle services.
• Identify mechanical issues through consultation, inspection, or test drives.
• Prepare estimates, labor, and timelines; explain results to customers.
• Coordinate with technicians and dispatchers on ongoing work.
• Schedule service appointments and manage customer records; update on changes.

Skills

Communication skills

Customer service mindset

Problem-solving

Time management

Education

High school diploma or equivalent

Job description

Carro is seeking an Automotive Service Advisor in Malaysia to greet customers, assess service needs, and prepare repair orders. You will advise on routine maintenance and vehicle services, identify issues, and coordinate with technicians to ensure timely completion.

The role requires strong communication, problem-solving, and time management skills, with a focus on delivering a friendly, professional service experience. Flexible arrangements may be available based on needs.