Associate, Sales Development (ANZ, English)

Concentrix; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Concentrix is seeking an Associate, Sales Development for ANZ markets. The role focuses on selling renewals and services, with outbound outreach to customers and prospects. You will work within a dedicated territory under a Sales Manager to meet revenue targets and deliver value to clients.

Responsibilities include maintaining CRM data, forecasting activity, and driving lead qualification and contract renewals. English fluency and knowledge of the ANZ market are essential for success.

Responsibilities

• Sell renewals/services and manage territory to hit revenue quota
• Provide accurate weekly/monthly/quarterly forecasts
• Master product knowledge and technical understanding to assess client needs
• Address customer concerns and obstacles to satisfaction or usage
• Handle objections to retain customers or win new business
• Manage high volume of outbound calls and emails
• Collaborate with team and Sales Manager to deliver professional customer experiences
• Maintain CRM to ensure data integrity
• Lead qualification, lead conversion, health checks, and contract renewals as part of sales motions
• Report to Sales Manager and work with team

Job description

Associate, Sales Development (ANZ, English)

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager