Associate, Account Manager

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix is seeking an Associate Account Manager in Kuala Lumpur, Malaysia. You will oversee complex client accounts, renew, expand, and convert service relationships, and act as the single interface for our clients’ customers. You will use data to resolve issues, drive quotas, and collaborate with cross-functional teams to deliver growth.

The role emphasizes client satisfaction, risk management, and proactive opportunity spotting to improve service delivery and revenue performance.

Qualifications

• Experience managing enterprise client relationships.
• Proven track record meeting revenue quotas.
• Ability to analyze data to identify opportunities.
• Excellent negotiation and communication skills.

Responsibilities

• Oversee management of client accounts and renewals.
• Aim to achieve revenue-based quotas.
• Evaluate customer needs and propose solutions.
• Be the single contact for clients' customers.
• Negotiate and handle objections.
• Collaborate with partners and report to Sales Manager.

Skills

Client relationship management

Quota attainment

Negotiation

Data analysis

Cross-functional collaboration

Sales forecasting

Tools

Salesforce

CRM software

Job description

Job Description

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager