Associate, Sales Development

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Associate Sales Representative to demonstrate value of our client's products and drive renewals and new sales through outbound engagements. You will manage a dedicated territory, forecast performance, maintain product knowledge, address customer concerns, and handle CRM data; collaborate with a Sales Manager and team to deliver a professional customer experience.

This role emphasizes quota attainment, handling objections, and contributing to health checks

Responsibilities

• Sell renewals and services within a dedicated territory to meet revenue quotas.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Maintain mastery of product knowledge and technical understanding to assess client requirements.
• Address customer concerns and roadblocks to ensure satisfaction and product usage.
• Manage competitive pressures and objections to retain customers or win new business.
• Handle high volume outbound calls and emails daily.
• Collaborate with team and report to Sales Manager.
• Maintain CRM to ensure data capture.
• Lead qualification, lead conversion, health checks, and renewals as part of sales motions.
• Work with team to deliver a professional customer experience.

Job description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager