Associate, Sales Development (Mandarin Speaker)

Convergys; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Associate, Sales Development (Mandarin Speaker) to engage customers, articulate product value, and drive renewals and upsell opportunities while meeting revenue targets.

The role requires outbound calls and emails, fluency in Mandarin and English, and close collaboration with the sales team to maintain CRM data and forecast results.

Responsibilities

• Demonstrate product value and benefits to customers
• Sell renewals/services and identify up-sell opportunities
• Provide accurate weekly/monthly/quarterly sales forecasts
• Master product knowledge and assess customer requirements
• Address customer concerns and remove roadblocks to satisfaction
• Manage customer objections to retain or win customers
• Handle high volumes of outbound calls and emails daily
• Collaborate with the team to ensure a professional customer experience
• Maintain CRM data and ensure relevant data is captured
• Undertake sales motions including lead qualification, conversions, health checks, and renewals
• Report to Sales Manager

Job description

Job Title: Associate, Sales Development (Mandarin Speaker)

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements

English (Required), Mandarin (Required)

Time Type

Full time2026-08-26

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.