Associate, Sales Development (Advisor) - SEA English

CNX; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CNX in Kuala Lumpur is seeking an Associate, Sales Development (Advisor) for SEA English to drive renewals and new bookings. You will manage high-volume outbound contacts by phone and email, articulate the value of our products, and work within a dedicated team to hit revenue targets.

You will maintain the CRM with accurate data, forecast weekly/monthly results, and report to a Sales Manager, coordinating with teammates to deliver a professional customer experience.

Responsibilities

• Sell renewals/services and identify up-sell opportunities
• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding to assess client requirements
• Address customer concerns and roadblocks to satisfaction
• Handle objections to retain customers or win new customers
• Maintain high-volume outbound communications via phone and email
• Collaborate with team and Sales Manager to ensure professional customer interactions
• Maintain CRM data accuracy and completeness
• Lead qualification, lead conversion, health checks, and contract renewals
• Work with a team and report to a Sales Manager

Job description

Job Title:

Associate, Sales Development (Advisor) - SEA English

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements:

English (Required), Malay (Required)

Time Type:

Full time2026-11-09